Refund & Replacement Policy
At Grand Statue, we deeply value our customers. If you're not fully satisfied with the quality of your purchase, we’re happy to arrange a replacement or refund within 2 days of delivery, subject to the terms and conditions outlined below.
Replacement Policy
To request a replacement or refund, please contact us within 2 days of delivery through:
Phone: +91 7417388770
Email: [email protected]
When submitting a request, please include the following details:
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Order number
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Date and time of delivery
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Item name and quantity
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Reason for replacement or refund
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Preferred date for receiving the replacement (if applicable)
Please retain the original item. Our delivery personnel will collect it to help us assess and improve our product quality.
Refund Policy
If a refund is approved, the amount will be credited to your account as store credit based on the purchase value of the returned product.
This credit can be used for future purchases and will be valid for 30 days from the date of issue.
Unboxing Video Requirement
An unboxing video is mandatory for any return, exchange, or damage-related request.
If you receive a damaged product, you must notify us within 24 hours of delivery (as recorded by our delivery partner) by emailing us at [email protected] with the following:
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At least two clear photos of the damaged product
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A complete unboxing video, starting from the unopened package
Requests made after 24 hours will not be eligible for return or replacement.
Conditions for Return or Replacement
We accept returns or replacements under the following circumstances:
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You received the wrong item
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The item has a visible manufacturing defect or quality issue
Disclaimer
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An unboxing video is required for any return or exchange request
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No returns or exchanges will be accepted for items purchased during sales or discounts
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No returns will be accepted if the product does not match your personal décor expectations
We strive to make your experience with Grand Statue as seamless and satisfying as possible. Thank you for your trust and support.